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Meet the Staff

It is our feeling that the postoperative care is as important as the surgical technique and one needs to be involved with ongoing care of this specialized surgical procedure in order to maintain proficiency. To accomplish this, we have a core team of health care providers who have been identified as BCIR staff. A team philosophy is at the core of this program and the team leader is a Registered Nurse. He/she has completed a training program including proctoring and has demonstrated competency in taking care of this type of surgical patient.


Kathy R., R.N., Co-Charge Nurse

Kathy R., R.N.

Karen F., R.N., Co-Charge Nurse

Karen F., R.N.


Susan Kay, R.N., and Gail Harner, R.N., share the responsibility of coordinating the day-to-day operations of the BCIR program at Palms of Pasadena Hospital. They both act as a liaison among the hospital, the patient and surgeon and will be available early on in the process. They will help coordinate all your needs in preparation for an admission, which is done by phone, and email contact.


Susan Kay, R.N.

Susan Kay,

Gail Harner, R.N.

Gail Harner,




Unable to attend a seminar in person?

We host seminars all around the United States, but if you're unable to attend a session in person, please enjoy the following video which features much of the same information that can be found at our seminars. After watching, if you have additional questions or would like to learn more, feel free to:




Learn About BCIR

The choices and information about the different procedures can seem daunting. We aim to help you make an informed choice when it comes to your health. Interested in learning more? Our seminars are brief and educational. Click below to see our upcoming seminars at a location near you.

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